Multi-channel, one dashboard
- WhatsApp Business, web widget and Microsoft Teams
- One thread per customer across every channel
- No separate inbox for your team to monitor
Features
Built for operations teams, not marketing departments
Every capability below exists because a support queue needed it.
Optional CRM sync
- Works fully standalone — a CRM is not required
- Run JustLogin CRM too? Contacts are recognised on first message
- Leads, escalations and transcripts sync to the contact record
Business-hours escalation
- Bot covers 24/7; humans only in the hours you set
- Timezone-aware per organisation
- Out-of-hours questions answered, not queued
Knowledge base training
- Train from PDF, Word, URLs or raw text
- Powered by Claude
- Says what it does not know instead of inventing an answer
Native calendar booking
- Google Calendar and Microsoft Outlook
- Real free/busy lookup, not a scheduling link
- Booked straight from the conversation
Webhooks and automation
- Zapier, Make, n8n or your own backend
- Signed POST payloads for leads, escalations and transcripts
- Retry-safe delivery
How this differs from a general support bot
Compared with Zendesk AI, Intercom Fin and respond.io.
| Capability | Connect | Typical alternative |
|---|---|---|
| Reads your existing CRM with no integration work | ||
| Priced per workspace, not per agent seat | ||
| Bot answers 24/7, humans gated to business hours | Partial | |
| WhatsApp, web and Teams in one place | Partial | |
| Built for operations rather than marketing funnels |